Our Terms & Conditions of Sale
In these conditions, ‘the Company’ means UNIVERSALMAIL UNITED KINGDOM LTD and ‘the Customer’ means the purchaser of goods from the Company. No variation of these conditions shall be valid or applicable unless agreed in writing by the Company.
1. ON DELIVERY OF GOODS
If goods not received, please advise the Company by telephone or email, 2 days after receipt of invoice.
2. DAMAGE OR LOSS IN TRANSIT
Any damaged or lost items must be notified in writing to the Company within 2 days of receipt of invoice. The goods must be retained by the Customer until examined by the Carriers representative, or photographic evidence has been provided and agreed by head office. No claim for damage or loss in transit will be accepted unless this process is followed. The customer should inspect all products on delivery to make sure they were received in good order.
3. DEFECTIVE GOODS
If the customer alleges that the goods are in any way defective, notice must be given to the Company by email or phone, either to your representative or head office. The alleged defect must be specified within 10 days of receipt of the order, or such period that the company considers reasonable on a case by case basis, the request must include the item code of the stock item and the quantity specify the alleged The Company shall not be liable for any defect unless it is so notified. If the Customer gives notice as aforesaid and can prove that the goods were defective at the time of delivery (unless such defect was caused by damage in transit) the Company shall be entitled, at its option:
a) to accept the return of the goods in accordance with the final sentence hereof;
b) to replace the goods within a reasonable time of the date (if any) of the order or delivery thereof, or
c) to make to the Customer a reasonable allowance in respect of any such defect.
4. RETURN OF GOODS (In relation to conditions 2 and 3)
The Customer may return goods to the Company WITHIN SIX MONTHS OF THEIR RECEIPT ONLY and with the prior agreement by a duly authorised officer of the Company. The Company may at its option collect the goods or require the Customer to return the goods by a reputable Carrier provided that the Customer shall notify the Company forthwith by recorded delivery of post of the date of return of the goods and provide the name, address and reference of the Carrier.
If the Customer shall not comply strictly with these conditions, then if any goods are lost or damaged in transit, the Customer shall be liable for such loss or damage and shall indemnify the Company against such loss.
5. DELIVERY DATES FOR GOODS
The Company does not guarantee that it will comply with any delivery date specified on an order and shall not be responsible for any delay in transit between the Company’s premises and the Customer’s premises. In the event that deliveries from the Company’s suppliers shall be delayed for whatever reason, such reason being beyond the Company’s control, the Company shall not be responsible for any liability or obligation to the Customer or any Third Party. For more information on deliveries please contact your representative.
6. TITLE OF GOODS
(a) On delivery to the customer of any goods agreed to be sold by the Company to the customer the customer shall become the bailee thereof and the legal title thereto shall be retained by the Company as Bailor, Legal title in the goods shall not pass to the customer unless and until the customer shall have discharged all its indebtedness to the Company in respect of goods.
(b) Notwithstanding the terms of (a) above the customer shall be entitled before discharging its obligations to the Company to resell the goods or any of them. Upon such resale and without derogating from the Company’s other remedies (including its right to trace) the customer shall hold the proceeds of sale upon trust for the Company until such time as all the customer’s indebtedness to the Company under any contract sale entered into between them or otherwise shall have been discharged.
7. PRICE FLUCTUATIONS
The Company reserves the right to re-negotiate the price of goods if there is a fluctuation of the currency of the country of supply and Sterling, the relevant period for measurement of such fluctuation being between the date of the order and the date of importation by the Company.
We understand and will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms.
10. PART SETTLEMENT
If, by reason of items to be returned, part payment of an invoice is withheld awaiting collection of goods or Credit Note, the BALANCE of that invoice MUST be paid by the due date. No offset against other payments/invoices due to the company is allowed. The company does not accept any claim for consequential loss howsoever caused.
11. MINIMUM CARRIAGE PAID ORDER
The Company reserves the right to charge carriage on orders placed if under £250.00 , excluding V.A.T. or to the Highlands and Islands of Scotland, Ireland, Isle of Man or the Channel Islands.
12. BANK CHARGES
The Company reserves the right to pass on to the Customer any bank charges for transactions due to non-clearance of cheques.
Payment is due 30 days from date of invoice or delivery of goods.
By completing an application for credit account facilities, the Company will take this as your authority to take up references to satisfy itself as to the extent of credit to be granted. Any CANCELLATIONS MUST BE BY WRITTEN INSTRUCTION WITHIN 14 DAYS. These conditions are the contract between the customer and the company and shall be subject to and construed in accordance with English law.
As part of the credit application process you will need to provide us with the following:
- A copy of a utility bill
- A copy of your company registration
- Your VAT number
For Sole traders or for entities other than a Ltd company you will need to provide us with photographic identification and a utility bill.
WHEN YOU RESPOND TO ANY OFFER THE COMPANY MAY MAKE, WE WILL USE YOUR INFORMATION FOR ADMINISTRATION, CUSTOMER SERVICES AND SPECIFIC MARKETING TO YOU. TO COMPLY WITH OUR COMMITMENTS WITHIN THE DATA PROTECTION ACT WE MUST TELL YOU THAT WE WILL DISCLOSE YOUR INFORMATION TO OUR SERVICE PROVIDER/S AND AGENTS. WE MAY CONTACT YOU BY TELEPHONE, FAX OR EMAIL TO ADVISE YOU ABOUT OUR PRODUCTS AND SPECIAL OFFERS.
UNIVERSALMAIL UNITED KINGDOM LTD representatives/agents are not authorised to modify any part of this agreement. No variation of these conditions shall be binding unless expressly agreed in writing and signed by a main board director of UNIVERSALMAIL UNITED KINGDOM LTD
14. DEBT OVER 30 DAYS
For the avoidance of doubt the Company will adhere to the following policy for outstanding debt:
- At 30 days we will give you a reminder that your debt is overdue with our statements.
- At 45 days we will give you a reminder phone-call to follow up as a reminder
- At 60 days we will give you a final warning with your statement and also follow that up with a phone-call.
- After 67 days if we don’t receive payment in this time then we will pass your debt onto our debt collection services at Thomas Higgins
- Thomas Higgins will issue you with a Letter Before Court Action (charges will apply), requesting payment.
- If payment is not received within 7 days of this letter we will instruct Thomas Higgins to pass your debt on to County Court where additional fees will be added to the original debt.
- At this point we are no longer in charge of the debt and you will receive a CCJ against your business and yourself as a Director
- For debt over 120 days we will make one attempt to collect it and if we don’t receive payment within 7 days we will pass the debt straight on for collection